FREQUENTLY
ASKED
QUESTIONS
What time is check-in and check-out?
Check-in begins at 4:00 pm and check-out is at 11:00 am. Early check-in/late check-out may be available depending on occupancy.
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Is parking included?
Complimentary on-site parking is provided for all guests. Oversized vehicle space can be arranged upon request.
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Do you offer breakfast?
Breakfast delivery from Golden Bakery can also be arranged.
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Do guest rooms have microwaves?
We do not have microwaves in guest rooms or in shared spaces. To maintain a clean, fresh environment throughout the lodge, we’ve designed our spaces without food preparation appliances.
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Are plates, cutlery, or kitchenware provided?
Guest rooms do not include plates, bowls, cutlery, or kitchenware. Our rooms are designed for relaxation and comfort rather than food preparation.
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What dining options are available nearby?
One of the benefits of our downtown location is easy access to Golden’s local food scene. Many restaurants, cafés, and pubs are just a short walk away, and several offer takeout and delivery directly to the lodge.
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Is food delivery available?
Yes, Golden is full of great local eateries, several of which deliver right to the lodge.
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Why doesn’t the lodge provide microwaves or kitchenware?
As a boutique lodge, we’ve intentionally designed our spaces to prioritize comfort, cleanliness, and a peaceful guest experience. By limiting in-room food preparation, we’re able to reduce food odours and maintain a consistent, welcoming atmosphere throughout the property.
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Is there daily housekeeping?
Yes. We can also provide fresh towels, garbage pickup, or additional amenities anytime.
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Is there an elevator?
No. Some rooms require stair access. Main-floor rooms are available upon request.
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What amenities are available?
All rooms include Wi-Fi, mini fridge, and coffee/tea station, and temperature control. Guests also have access to the lounge with fireplace seating.
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Are pets permitted?
A limited number of pet-friendly rooms are available. A nightly pet fee applies.
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Is there a damage deposit?
A $125 pre-authorization is collected prior to arrival and released automatically after check-out.
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What is your cancellation policy?
We offer Advance Purchase, Semi-Flexible, and Flexible rates.
The cancellation window is based on 4:00 pm on your arrival date.
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Do you host groups or events?
Yes, including weddings, retreats, and team accommodations. Contact us directly for group inquiries.
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Do you have accessible rooms?
Some rooms are located on the main floor. The property does not have an elevator. Let us know if you require easier access.
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How can guests reach you?
You can text or call anytime and our team will be happy to help.
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Digital Wallet Key
General Questions:
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What is a digital room key in your wallet?
A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.
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How can I tell if I can use a Wallet key?
If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.
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I am not able to add my digital room key to Wallet. What should I do?
Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance!
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Can I use a digital room key and a physical hotel key card at the same time?
Yes, you can use both.
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What if I have multiple stays at a hotel?
If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.
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Google Specific Questions:
What happens to my digital room key in Google Wallet if I lose my Android phone?
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device - Google Account Help.
Which devices support digital room key in Google Wallet?
Android: Android 9 or higher with NFC turned on.
Google Wallet: The latest version of Google Wallet app (recommended).